Frequently asked questions

FAQ

I mainly work in and around Groningen. For remote work, location obviously doesn’t matter. On request I can travel further, but travel costs may apply, I always agree that with you beforehand.
Then you pay nothing. For PC repairs, diagnostics are free; I only charge once I actually fix something. For other jobs I always give an estimate first and only start once we agree.
For software and networking: absolutely. I don’t do hardware repairs on Macs, that’s too specialized and Apple deliberately makes it difficult. For macOS issues, WiFi, or remote management, I’m happy to help.
I’m a student, so on weekdays I’m sometimes in class. Evenings and weekends I’m usually available. I try to take on urgent jobs within 24-48 hours, just send a message.
Not yet: I’m a student and currently work informally, without a Chamber of Commerce (KVK) registration or VAT number. That’s no problem at all for private individuals — you just pay by bank transfer and get a clear payment confirmation. For business clients who need an official invoice (with a KVK/VAT number) for their bookkeeping, I can’t offer that yet at the moment. Not sure if it works for your situation? Just send a message, and we’ll figure it out together.
A working internet connection and access to your device. I use tools like SSH, RustDesk, or TeamViewer depending on what’s easiest. I’ll walk you through step by step how to give me access.
All listed prices are inclusive, no hidden costs. Since I don’t have a VAT number as a student, we simply go with what’s listed.